Customer Support Manager
At this position, you will be responsible for considerable interaction with already existing customers. Your main task will be to provide customer-friendly assistance to individuals experiencing technical or payment problems with our product. Typically, technical support in our company is provided over via email, a live-chat interface or over the phone.
- explain technical issues to the clients of our site
- solve a client’s problem and make them more loyal to the product
- successfully solve a conflict situation with the client
- communicate with customers via e-mail, messengers and phone calls. Initially, your calls will take not more than 7−10% of your working time
- you have at least 2-year experience in client support in English
- you have strong English communication skills via e-mail and phone