Career

Customer Support Manager

At this position, you will be responsible for considerable interaction with already existing customers. Your main task will be to provide customer-friendly assistance to individuals experiencing technical or payment problems with our product. Typically, technical support in our company is provided over via email, a live-chat interface or over the phone.

Responsibilities:

• explain technical issues to the clients of our site
• solve a client’s problem and make them more loyal to the product
• successfully solve a conflict situation with the client
• communicate with customers via e-mail, messengers and phone calls. Initially, your calls will take not more than 7−10% of your working time

Requirements:

• you have at least 2-year experience in client support in English
• you have strong English communication skills via e-mail and phone